Product & Comfort
1. What makes Doctor Extra Soft footwear different?
Doctor Extra Soft footwear is designed with medical comfort principles, offering soft cushioning, shock absorption, and supportive soles to reduce pain and fatigue during daily use.
2. Are these slippers suitable for long hours of walking or standing?
Yes. They are specially made for people who stand or walk for long hours, including professionals, homemakers, and seniors.
3. Can people with heel pain or foot discomfort use these products?
Absolutely. Our cushioned soles help absorb impact and reduce pressure on heels and joints, making them ideal for foot pain relief.
4. Are they suitable for diabetics?
Yes. Our footwear uses soft, non-irritating materials and comfortable fits that are suitable for diabetic foot care.
Size & Fit
5. How do I choose the right size?
Use the size guide available on each product page. We offer separate size charts for men and women to ensure the perfect fit.
6. What if the size doesn’t fit me properly?
You can request a size exchange within 7 days of delivery, subject to our return policy.
Shipping & Delivery
7. How long does Delivery take?
Most orders are delivered within 2–5 business days, depending on your location.
8. Do you offer Cash on Delivery (COD)?
Yes, COD is available with an additional charge of ₹99.
9. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS and email.
Returns & Exchanges
10. What is your return policy?
We offer a 7-day return or exchange policy on unused products in original condition.
11. How do I initiate a return or exchange?
Simply contact our customer support team using the details shared in your order confirmation email.
Payments & Offers
12. What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, prepaid wallets, and Cash on Delivery.
13. Do you offer discounts for prepaid orders?
Yes, customers often receive special offers for prepaid purchases during checkout.
Product Care
14. How do I clean my Doctor Extra Soft footwear?
Wipe gently with a damp cloth and allow to air dry. Avoid machine washing unless specified.
Support & Stores
15. How can I contact customer support?
You can reach us via email or phone details shared in your order confirmation.
16. Do you have physical stores?
Yes, you can find store locations on our Store Locator page.
Buying from Our Website
17. Why should I buy from the website instead of marketplaces?
You get exclusive offers, faster support, special discounts, and access to new launches first.
18. Are the products on the website authentic?
Yes. Buying from our official website ensures 100 percent genuine Doctor Extra Soft products.