Privacy policy

Effective Date: 10 January, 2026
Last Updated: 10 January, 2026

This Privacy Policy explains how SS FAMILY FOOTWEAR PRIVATE LIMITED (operating the brand Doctor Extra Soft) collects, uses, shares, stores, and protects your personal information when you visit or make a purchase from https://doctorextrasoft.com (the “Site”) or otherwise interact with us (collectively, the “Services”).

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1) Who We Are (Data Controller)

Legal Name: SS FAMILY FOOTWEAR PRIVATE LIMITED
Trade Name: SS FAMILY FOOTWEAR PRIVATE LIMITED
Registered Address: FLAT-501, HILL PARK, A3 TOWER CHS LTD, CAPT. SAMANT MARG, S V ROAD, Mumbai, Maharashtra, 400102, India

Primary Support Email: support@doctorextrasoft.com
Privacy and Grievance Email: Sauban@doctorextrasoft.com
Customer Support Phone: +91 9167116156
Website Contact Page: https://doctorextrasoft.com/pages/contact

2) Information We Collect

We may collect the following categories of personal information:

A. Information you provide directly

Contact details: name, phone number, email address
Delivery and billing details: shipping address, billing address
Order details: products purchased, order value, transaction history
Account details (if you create an account): login credentials and account preferences
Customer support details: messages and information you share when you contact us

B. Information collected automatically
When you use the Site, we may automatically collect:

Device and browser details
IP address and approximate location (city/state level)
Pages viewed, clicks, time spent, referral source
Cart activity and checkout interactions

This information may be collected using cookies and similar technologies.

C. Information from third parties
We may receive information from:

Shopify (our ecommerce platform)
Payment processors (to complete transactions)
Shipping and logistics partners (to deliver orders)
Analytics and advertising partners (to measure performance and improve campaigns)

Any third-party information we receive is handled according to this Privacy Policy.

3) How We Use Your Information

We use personal information for the following purposes:

A. To provide and fulfil your orders

Process payments, confirm orders, ship products, manage returns/exchanges
Send order and delivery updates
Provide customer support

B. To operate and improve the Site

Maintain Site functionality and security
Diagnose technical issues and prevent fraud
Improve user experience and product discovery

C. Marketing and communications (where permitted)

Share offers, new launches, and updates via email, SMS, WhatsApp, or push notifications (if you opt in or where otherwise permitted by law)
Run promotions and measure performance of ads

D. Legal and compliance

Maintain records required by applicable laws
Respond to lawful requests and protect our rights

4) Cookies and Tracking Technologies

We use cookies and similar tools to:

Enable core Site functions (login, cart, checkout)
Remember preferences
Analyse Site traffic and performance
Support marketing measurement and ad relevance

You can control cookies through your browser settings. Please note that blocking cookies may affect Site features such as cart and checkout. Shopify cookie information is available here: https://www.shopify.com/legal/cookies

5) How We Share Your Information

We share personal information only as needed for business operations, order fulfilment, and legal compliance. This may include:

Shopify (store hosting and commerce functions)
Payment processors (to process transactions securely)
Shipping and fulfilment partners (to deliver your order)
Analytics providers (to understand site usage)
Marketing partners (to measure and optimise campaigns)

We do not sell personal information in the ordinary commercial sense. However, some marketing and analytics technologies may involve sharing limited identifiers for measurement and targeting under certain jurisdictions. You can opt out as described below.

6) International Transfers

Shopify and some service providers may process data outside India, including in the United States or other locations. In such cases, we take reasonable steps to ensure appropriate safeguards are in place consistent with applicable law.

7) Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8) Data Retention

We retain personal information only as long as necessary for:

order fulfilment and customer support
legal, tax, and accounting compliance
fraud prevention and dispute resolution

Retention periods vary based on the type of data and applicable requirements.

9) Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

Access the personal information we hold about you
Correct inaccurate or outdated personal information
Request deletion of your personal information (subject to legal obligations)
Withdraw consent for marketing communications
Opt out of targeted advertising where applicable

Marketing opt-out: You can unsubscribe using the link in marketing emails or contact us at support@doctorextrasoft.com. We may still send transactional messages (order confirmations, shipping updates).

10) Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children.

11) Third-Party Links

Our Site may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies separately.

12) Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

13) Contact and Grievance Redressal

If you have questions, requests, or complaints about this Privacy Policy or your personal information, contact us:

Email (Support): support@doctorextrasoft.com
Email (Privacy and Grievance): Sauban@doctorextrasoft.com
Phone: +91 9167116156
Address: FLAT-501, HILL PARK, A3 TOWER CHS LTD, CAPT. SAMANT MARG, S V ROAD, Mumbai, Maharashtra, 400102