Refund Policy

At Doctor Extra Soft, we strive to ensure every customer enjoys a comfortable shopping experience. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent exchange and return process.

Exchange Policy

We offer a 14-day exchange window from the date your order is delivered.

How to Request an Exchange

  1. Scroll to the bottom of our website.

  2. Click on "Exchange & Return Order".

  3. Enter your order details and submit your exchange request.

  4. Our support team will review your request and guide you through the next steps.

Exchange Eligibility

To be eligible for an exchange:

  • The request must be raised within 14 days of delivery.

  • The product must be unused, unworn, and in its original condition.

  • The product must be returned with the original box, packaging, tags, and accessories (if any).

  • The product should not have any signs of wear, damage, dirt, stains, or alterations.

  • The returned product must pass our quality inspection upon receipt.

If the product does not meet the above conditions, the exchange request may be declined and the product will be returned to the customer.

Exchange Processing Fee

A ₹50 processing fee per order will be applicable for all exchange requests. This fee helps us manage reverse logistics and prevent fraudulent or misuse-related requests.


Returns & Refund Policy

If you'd like to return your order, you may request a return within 14 days of receiving your product.

How to Request a Return

  1. Scroll to the bottom of our website.

  2. Click on "Exchange & Return Order".

  3. Submit your return request with the required details.

  4. Our team will review your request and arrange the return process if approved.

Return Eligibility

Your return request will be accepted only if:

  • It is raised within 14 days of delivery.

  • The product is unused, unworn, and in its original condition.

  • The product is returned with its original packaging, tags, and accessories.

  • The product passes our quality inspection after it reaches our warehouse.

Products showing signs of usage, damage, missing packaging, missing tags, or any alteration will not be eligible for a refund.

Return Processing Fee

A ₹50 processing fee per order will be applicable for all return requests to cover reverse logistics and administrative costs.

Refund Process

Once your returned product is received and successfully passes our quality inspection:

  • Your refund will be initiated to the original payment method used while placing the order.

  • Refunds are generally processed within 10–12 working days after the returned product has been approved.

  • Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.

If your refund has not been received after the stated timeline, please contact our support team.

Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product

  • A defective product

  • An incorrect item

  • An item with a manufacturing defect

Please initiate a request through Exchange & Return Order or contact our support team within 48 hours of delivery, along with clear images and an unboxing video (where applicable).

Our team will review the case and provide an appropriate resolution.

 

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Products requested after the 14-day period

  • Products showing signs of wear or usage

  • Products without original packaging, tags, or accessories

  • Products damaged due to misuse, improper handling, or normal wear and tear

  • Gift cards

  • Products purchased during clearance, liquidation, or marked as Final Sale (unless received damaged or defective)

 

Quality Inspection

All returned and exchanged products undergo a mandatory quality inspection before approval.

Doctor Extra Soft reserves the right to approve or reject any return or exchange request if the product does not satisfy our eligibility criteria.

 

Cancellation Policy

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will be governed under our Returns & Refund Policy.

 

Need Assistance?

If you have any questions regarding your order, returns, exchanges, or refunds, please feel free to contact us.

Email: support@doctorextrasoft.com

Our team will be happy to assist you.